Return and Refund Policy – RitarTraro

We understand that travel plans can change. This policy outlines how cancellations and refund requests are handled fairly and clearly, based on timing and service preparation.

1. General Conditions

Refunds are available for services booked through direct communication with our team. All refund requests must be submitted by email.

2. Full Refund Eligibility

A full refund is available when cancellations are made at least 48 hours before the scheduled start of the tour. This allows time to adjust bookings without unnecessary cost.

3. Short-Notice Cancellations

Cancellations made less than 48 hours in advance may not be eligible for a full refund. We review each request individually based on service arrangements already in progress.

4. Non-Refundable Cases

Some cases may not qualify for a refund, such as:

◾Not showing up at the meeting point

◾Last-minute changes requested during the tour

◾Services already delivered or confirmed with external partners

5. How to Request a Refund

To request a refund, please email us at the address below with:

◾Your full name

◾Tour name and date

◾Reason for cancellation

We will review the request and reply with next steps.

6. Processing Time

Refund decisions are made within 3–5 working days of receiving your request. Once approved, refunds are issued via the same payment method used during booking.

7. Changes Instead of Cancellations

If you'd prefer to reschedule rather than cancel, let us know. We’ll do our best to offer an alternative date or service, depending on availability.

8. Fair Approach

We aim to handle each case with flexibility and respect. If something unexpected happens, reach out — we’re here to assist and find the most suitable solution.

Contact Information

If you need help with a return or refund:

Email: [email protected]

Phone: +44 20 7629 8886

Address: 12a Berkeley Square, London W1J 6BS, United Kingdom